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Our Values & Behaviours

Our values define what is important in the way we deliver our work.

Our behaviours set out how we will work, regardless of the role we have within Connect Plus Services.

Our values and behaviours are the guiding principles behind what we do and the way that we work. They identify what we care about and form the basis of our business culture, how we treat each other, our client and contractors and how we carry out our work.

They underpin all aspects of our work.

We are living our values.

Our Vision

Our Vision is to be the number one provider of highway network operation and asset management services in the UK

One Team

We work collaboratively, empower our people, take accountability for our work and inspire, both ourselves and future generations


We are open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude

Customer Focus

We listen and respond to our customers to clearly understand their expectations and are flexible to meet their needs. We act with integrity and demonstrate that we are a business to be trusted


We value each other and give recognition where it is due. We engage with and encourage our people and our customers


We have exacting standards that we apply to everything we do, from safety to design to delivery. We lead on innovation and are passionate about our work. We adapt and improve to ensure we are ready for tomorrow